Privacy Policy

Last updated: 05 December 2025

This Privacy Policy explains how Sisters Signature (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit sisters-signature.com (the “Site”), make a purchase, subscribe to our emails, or contact us.

Controller / Business Details

Legal entity: HB Retail Limited
Registered address: RM 509, 5/F THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI
Business Registration No.: 77861702
Contact: support@sisters-signature.com

1) Information We Collect

a) Information You Provide Directly

Order details:
Name, email address, phone number (optional), billing and delivery address, items purchased, order notes.

Customer support:
Messages you send us (via email or forms), including photos related to issues or returns.

Marketing preferences:
Your email address and preferences when you subscribe to our mailing list.

b) Information Collected Automatically

Device / usage data:
IP address, browser type, device type, operating system, referring and exit pages, page views, and general interaction with the Site.

Cookies / similar technologies:
Small files used to operate the Site, maintain your cart, analyse performance, and personalise content (see “Cookies” below).

c) Information From Partners

(when required to fulfil your order or operate the Site)

Payment processors provide payment status and basic anti-fraud signals (we do not receive full card numbers).
Delivery partners share tracking events and delivery status.
Email service providers record whether our emails are delivered or opened (to maintain a healthy subscriber list).

We do not intentionally collect information about children. See “Children’s Privacy” below.

2) How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you regarding orders, delivery, returns/exchanges, and customer support
Prevent fraud and secure our services
Operate, analyse, and improve our Site, products, and customer experience
Send marketing emails when you have subscribed (you may unsubscribe at any time)

3) Sharing & Disclosures

We share personal information only when necessary to operate our business and fulfil your order:

Payment processing: With payment service providers to process payments and prevent fraud
Logistics & returns: With fulfilment and delivery partners to ship, track, and process returns to our warehouse in China (full address provided after return confirmation by email)
Service providers: With trusted vendors that host the Site, provide analytics, customer support tools, or email services — strictly for services they perform on our behalf
Legal / compliance: When required by law, court order, or to protect our rights, users, or the public
Business transfers: In the event of a merger, acquisition, or asset sale (your information remains protected under this Policy or an equivalent policy)

We do not sell your personal information.

4) International Transfers

We are based in Hong Kong and serve customers in the United Kingdom and other regions.
To provide the Site and fulfil orders, your information may be processed in Hong Kong, the United Kingdom, mainland China (returns processing), and other countries where our service providers operate.

We take reasonable steps to ensure an appropriate level of protection for your information wherever it is processed.

5) Retention

We retain personal information only as long as necessary for the purposes described in this Policy — including order fulfilment, returns, service improvement, legal compliance, and dispute resolution.
When no longer required, data is deleted or anonymised.

6) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against accidental or unlawful loss, alteration, or unauthorised access or disclosure.

No system is completely secure; if a security incident affects your data, we will act promptly and notify you where legally required.

7) Your Choices & Rights

Marketing:
You may unsubscribe from marketing emails at any time via the link in our emails or by contacting us.

Access, correction, deletion:
You may request access to your personal information, correction of inaccuracies, or deletion where applicable by contacting support@sisters-signature.com

Cookies:
You can manage cookies through your browser settings. Blocking essential cookies may affect Site functionality.

8) Cookies & Similar Technologies

Cookies are small files stored on your device. We use:

Essential cookies – required for core Site functions (cart, checkout, security)
Performance/analytics cookies – to understand usage and improve performance
Preference cookies – to remember settings such as language

You may refuse or delete cookies via your browser settings.

9) Children’s Privacy

Our Site is not intended for children, and we do not knowingly collect personal information from individuals below the minimum legal age in their region.
If you believe a child has provided personal information, please contact us so we can remove it.

10) Third-Party Links

The Site may include links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

11) Changes to This Policy

We may update this Policy periodically. The “Last updated” date will reflect changes.
Significant changes may be communicated via the Site or email when appropriate.

12) Contact Us

If you have any questions, requests, or complaints regarding this Policy or how your information is handled, contact us at:

📧 support@sisters-signature.com

Legal entity: HB Retail Limited
Registered address: RM 509, 5/F THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI
Business Registration No.: 77861702